Sample Conversation and Key Insights

For the next part of this course, we are going to review a sample script for a guided conversation with a new patient calling the practice. This guided conversation is particularly important because it is essential to build a powerful relationship with a new patient caller. First, the conversation will be presented in its entirety and then commentary is provided about what you are reading in the suggested scripting. Also, this may seem exceedingly long as you read it. Keep in mind this is a template, and it takes place much faster in real time than it seems when reading it, and you can also modify it to fit your office specific protocols.